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Frequently Asked Questions
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We must abide by stringent rules since we offer healthcare services online. One of these rules requires us to maintain accurate and full client profile information that is processed and protected on our website. The information you provide is stored in accordance with GDPR and is only visible to the necessary healthcare professionals and team members when it comes to dispatching your order. On our website, you cannot order a prescription-only medication without first creating an account and filling out an online consultation form, unless you have already received the medication and need to reorder it to finish your dosage.
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We only stock prescription medications in our GPhC-registered pharmacy in the UK, where they are all purchased straight from the manufacturer’s licensed UK distributor. Your consultation is then immediately given to you by the pharmacy after being approved by a member of the prescribing team.
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Our prescriber will go over your consultation in detail and may call you to ask further questions to determine whether the prescription is appropriate for you after you complete your online consultation, product selection, and payment. Checks for identity and age will also be made simultaneously and in the background.
If the doctor does not approve your prescription for any reason or if the age verification checks are failed, you will immediately receive a full refund.
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If you decide to cancel your order after placing it, please email [email protected] as soon as possible and include your order number. If the products haven’t been distributed, we’re pleased to give you a full refund with no questions asked. We are unable to reuse the product once it has been dispensed because it has been packaged and labeled uniquely for you. As a result, beyond this point, you won’t be able to cancel your order. According to rules controlling the sale and supply of medications in the UK, pharmaceutical products cannot be returned.In order to make changes to or cancel an order, please get in touch with us as soon as possible after completing the order. Orders are typically processed and delivered the same day they are placed. You will receive refunds on the original payment card you used. Please be aware that Weight Loss Remedy only sells drugs and products that are approved in the UK and does not produce any medications. If the effectiveness falls short of your expectations or if you are unable to drop the appropriate amount of weight, you are not entitled to a refund. According to the laws regulating the sale and supply of medications, prescription-only medication cannot be returned or refunded.
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Due to cold-chain limitations, orders are delivered the next day between Monday and Saturday. If you ordered on Tuesday morning, for instance, you might get it the next day. To ensure Tuesday delivery, if your order was placed on a Saturday after noon, we might not send it until the following Monday.
Please send us an email straight away at [email protected] with your order number if your order has not arrived on the scheduled day. We will check into this straight away for your benefit.
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You need a prescription to buy any medication that is available only by prescription. If you are ordering to complete your dosage, your order will be accepted and mailed to you. Before obtaining your weight reduction medication from our clinic, you must fill out an online / remote consultation form for all orders. One of our prescribers may contact you after evaluating your form to validate the details you gave and perhaps ask you some additional, in-depth questions. If you are deemed eligible for treatment, a prescription will be written for you and issued by our pharmacy.
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How will I receive my order?
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Frequently asked questions about weight loss about weight loss?
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What causes obesity?
Losing weight means eating fewer calories and burning more energy through physical activity. It sounds simple. But more than 60% of adults in England are overweight or obese. Our lifestyles see many of us eating more calories than we need and not doing enough physical activity.
What is BMI?
Body Mass Index (BMI) is essentially a measure of body size. It is a calculation based on your height and weight that is used to work out if your weight is healthy. Your BMI will be calculated as a number which represents your height to weight ratio i.e. 27 kg/m2.
The following table shows BMI range categories for adults associated with weight status:
| BMI | Weight status |
|---|---|
| Below 18.5 | You are in the underweight range |
| 18.5 – 24.9 | You are in the healthy range |
| 25.0 – 29.9 | You are in the overweight range |
| 30.0 and above | You are in the obese range |
Why you may be struggling to lose weight?
Everyone is different and responds differently to what they eat and how effective exercise is. Losing weight is difficult and can take time. Just dieting and exercise may either not result in clinically significant weight loss, or you may not be able to sustain it, and that is where medication can help you lose weight.
Our weight loss experts are here to recommend and prescribe the most appropriate treatment option for you and help you lose weight.
Do I need to continue with diet and exercise whilst on medication?
Absolutely. The weight loss medication we prescribe are to be taken in combination with a sensible diet and exercise and that is when you see the most effective weight loss.
What is the difference between Saxenda (Liraglutide) and Ozempic (Semaglutide)?
Saxenda (Liraglutide 3.0mg) and Ozempic (semaglutide) are both GLP-1 analogues, which means they behave like the naturally produced hormone called Glucagon Like Peptide (GLP-1). Semaglutide has a longer duration of action than Liraglutide, hence it is a once-weekly injection.
Saxenda has a license to specifically treat weight-loss, whereas Semaglutide, although a licensed medication and very effective in treating weight loss, is awaiting marketing authorisation by the regulatory authority, MHRA. The license to treat weight loss has been granted by the FDA in the USA.
Semglutide is a once weekly injection whereas Liraglutide 3mg (Saxenda) injection has to be given every day. This because Semaglutide has a longer duration of action in the body. Research shows that semaglutide is more effective in improving blood glucose control and weight loss compared to Liraglutide.
The current available maximum dose of semaglutide (Ozempic) is 1mg, which is licensed to treat diabetes. The anticipated dose to treat weight loss weight loss will be 2.4mg.
What is off-label prescribing?
Off-label prescribing is when you are prescribed a licenced medication to treat a condition not specifically stated or listed on its product license.
Towards the end of the drug development process, the pharmaceutical company applies for a license to treat a specific condition and submits the results of its trials to the Medicines and Healthcare Products Regulatory Agency (MHRA) or the European Medicines Agency (EMA). If the license is granted, it will specify certain information regarding the medication, such as who can use it, what dosage, storage and usage instructions, side effects and contraindications and what conditions it may be used to treat. This can all be found in the patient information leaflet provided with the medicine.
Prescribing outside of these guidelines included with the license of any medicine means that it is being used “off-label”. Our prescribers at the Mayfair Weight Loss Clinic will only prescribe off-label if they believe that the medication will be effective at treating the condition in question, and that the advantages outweigh any potential risks.
Off-label prescribing is fairly common and is a safe practice as long as the patient’s condition, medical history, allergies and current medicines are taken into consideration. Being prescribed a medicine off-label doesn’t mean that the drug is unlicensed – these two terms mean very different things and shouldn’t be confused with each other. An off-label medicine is simply a medicine that does have a UK or EU license, but not for the purpose that it’s being used for.
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